ScaleUp tip #28 – 5th and 6th habit – feedback from employees and customers is a regular part of the managerial agenda

The sixth habit focuses on your customers. Reporting and analyzing customer feedback is as accurate and regular as financial reporting.

If you can build a culture within your company that actively works with feedback from both employees and customers, you gain a huge advantage for yourself and your company: time that you can then dedicate to strategic topics and building your company’s key competencies.

Who are the ScaleUp experts?

Pavel Křepelka

For more than 20 years, Pavel has held management positions in medium-sized companies. He has extensive experience in company acquisitions, restructuring, relocating companies while maintaining nonstop operations, and handling crisis situations related to the growth and development of SME companies.

Pavel is an accredited coach, mentor, and partner to executive managers of medium-sized companies across the Czech Republic, Slovakia, and Poland. He has completed over 7,500 hours of mentoring and coaching with clients, has experience in coach education, undergoes regular supervision in systemic coaching, and invests at least 100 hours annually in his own further education.

Roman Stupka

Throughout his life, Roman has felt the need to influence the world around him. Whether as the leader of a group of friends, captain of a football team, or CEO. Roman’s experience as a top manager and crisis manager has helped him understand the role of a leader in business and life. He sees it as giving people a shared vision and helping them find their own vision that connects to the shared one. He also believes leaders must help people take personal responsibility for designing the system and team responsibility for its functionality.

According to Roman, “removing demotivation is more important than finding motivation, and listening is more important than speaking. That’s why, instead of running systems, I now help good companies become even better.” Roman most often uses the Rockefeller habits method in his work.